Returns & final sale
Personalized items are final sale. If your item arrives defective or different from the proof you approved, we will remake it or refund you.
What that means in practice
- The maker made an error (a typo, a wrong colour, damage in production) — we remake it or refund you.
- The finished item is different from the approved proof in a way you weren't told about — we remake it.
- Your own approved text or design — once you've approved a proof showing exactly what will be made, that text and design is final sale, even if you later notice a mistake you made yourself. That's why the read-back and the proof both exist: to catch it before it's made.
How to report a problem
Contact us within 14 days of receiving your item, with your order number and a photo of the problem. We look at every report individually.
Non-personalized items, if we ever sell any, would follow a separate return policy — none are sold today.
Ready-made items
Ready-made items are produced to order by our production partner and shipped directly to you. They are not made by one of our local makers, and there is no proof step: you check an on-screen preview before you pay.
- Damaged, defective or not as shown — we will replace it or refund you. Send us your order number and a photo within 14 days of delivery (7 days if it was damaged in transit).
- Personalized wording — it is printed exactly as shown in the preview you checked, so a mistake in your own wording is final sale.
- Change of mind — we cannot accept returns for change of mind on ready-made items.